I've a real soft spot for Ibis hotels - the no-grout bathroom saves you the worry of seeing mould, I always know what to expect decor-wise and it's truly highly satisfying for a weary traveller. I liked the wide bed, the hair dryer, the bathrobe, the coffee/tea-making facilities in my room. There was a sweet touch of a cookie waiting for me too. The location was perfect for my purpose, getting to and from the city centre is pretty convenient with the nearby DLR station. The staff were agreeable, especially Tom who provided excellently swift service, thank you! Definitely coming back.
Teresa
2024年10月
For the center of London, and being on the top floor, the view was exceptional. Roon was quiet, cool, clean and well presented. Staff were friendly. Midday checkout was good so I could sleep late. View of the Docklands was incredible.
Davies
2024年7月
Room was a good size, with a nice view and very convenient for the excel centre. Staff were friendly. Room and hotel in well kept and clean condition. Good facilities in room (coffee machine etc) although coffee machine did leak some water at one point despite not being used
Bethany
2024年10月
Near to Excel, fairly spacious and clean room. The bar had closed for food when we arrived back from Excel at 9pm (which seemed a little strange as it was next door to Excel and the show didn’t finish until 9 and other local bars had also stopped serving food) but the reception staff took us through to the bar in the Novotel next door, which was kind.
Jayne
2025年1月
Location near ExCel (even though I don't like ExCel anymore), parking spot is nice enough if timing it right, staff is friendly and willing to help. If you choose go to anything in ExCel then it's perfect to choose this hotel.
Zheng
2024年10月
The location was amazing for what we needed as we was visiting the excel, easy to get to via the tube and was clean. Hotel kept our luggage for us when we arrived before check in and also when we checked out but wasn't ready to go to our train yet.
Evan
2024年10月
Fantastic location for Excel, however for me it was the Staff who made the stay exceptional, they were all Amazing! So helpful, genuinely cheery, from the staff on the front desk, the people behind the bar, the staff at breakfast and even the cleaners. You can tell when people genuinely enjoy their jobs and working together! Even when we walked in 1 evening carrying a 6ft by 4ft rigid poster we all just laughed about the logistics of getting it home and they helped us get it to our room, like I say great staff, thank you!
Kay
2024年7月
All members of staff made us welcome. Nothing was too much trouble. A problem with our room was resolved quickly with no irritation or hesitation.. The hotel was clean as was our room. The location was very near.the Excel Arena and Custom house station. We would definitely use this hotel again.
Louise
2024年12月
The location. Close to restaurants, train station and our venue. Hotel was also very quiet despite being in a busy area.
Thasmyn
2024年12月
Clean and comfortable, we were given a free complimentary drink as we were chosen to be guests of the day. Iron, ironing board and hair dryer ready to use in room, shower gel and shampoo also provided. Nice view over the river and could see the O2. Location was great, transport on the doorstep to get into the centre in just a few stops. We also took the cable cart over the Thames River to the O2 - this was a nice touch to our trip, we had travelled from Wales to see Nicki Minaj perform live at the O2. Free tea and coffee facilities also available in the room, and the complimentary cookies were a lovely touch. AC in room also was a life saver! Great hotel would definitely recommend it to friends and family, especially when viewing concerts in O2
Paige
2024年5月